The Kennesaw State University Travel Team is a division of the Office of Fiscal Services, Procurement and Payment Services Department. Team members are available to answer questions by phone or email, to provide information to KSU employees related to travel policies and procedures. Specific support is provided in the use of Concur, which is the web-based travel application used for travel authorizations, booking and expense reporting. Our goal is to assist travelers from the start to prepare for safe, cost-effective travel on behalf of the university, and end by returning your reimbursable expenses in a timely and efficient manner. 

What's New in Travel

Concur is Getting a New Look! – Coming September 19th

The Office of Fiscal Services is excited to announce the upcoming migration of Concur to an improved user interface (UI) on September 19, 2022. The update requires no action on the part of Concur users and will have no impact on expense reports already in process. Users will see the updated UI when they login to the system after the conversion is complete on the 19th.  

The key focus of the new UI is to provide users with better, more efficient navigation through Concur Request and Expense. While users will experience visual changes throughout the system, basic functionality will remain unchanged. The improvements for Concur users include the following: 

  • Task-based windows – allows one task to take over the entire screen to provide better visibility and focus during each step of the process. 
  • Expense details and receipts – can be seen in the same side-by-side view making it easier to view expense details to enter manually or confirm the accuracy of entries.
  • Visual cues alert users throughout the process and let them know if required information is missing, totals do not match, or a task is incomplete.
  • Enhancements to functionality supporting allocation and itemization of expenses.

For any questions or training requests, please submit a ServiceNow ticket at

KSU Travel Team Contact Information

KSU Travel Hotline: 470.578.4394 
Hours: Monday-Friday, 8:00 am- 5:00 pm

Concur Support

For additional information on the Concur system, visit our training resources.

Travel Status

Domestic travel is available for the 2021-22 academic year. 

International travel will require further review by the Office of International Safety and Security (OISS). Prior to the approval of the travel request, the budget owner will e-mail OISS at with the traveler’s name and trip details, to include business purpose. Employee’s travel request should be submitted in Concur, while non-employees and students should use the Travel Request form. 

Following an initial assessment by OISS, notification will be provided to the budget owner and traveler to confirm travel is allowable from a safety perspective, or provide notification the request will require further review based on the Department of State Travel Advisory Risk Level.  Once confirmation is received related to the risk assessment, the budget owner may proceed with the standard approval protocols. 

Please submit a ServiceNow ticket via if you have additional questions.