Service Level Agreement (SLA)

Procurement has received feedback from a number of campus department leaders and business managers regarding the level of customer service and timeliness of delivery of procurement services. Effective December 2018, below are the Service Level Agreements for the mostly widely-used procurement transactions. Our goal is to improve the overall purchasing experience by providing guidance and assistance to the campus for purchasing goods/services, thus facilitating an excellent experience for our students.

Please note that all solicitations require numerous documents from departments before Procurement Services can begin the process per state rules. The Procurement team will ensure email updates are provided indicating acknowledgement of the requests beginning December 3rd, 2018.

• SLA
  Dollar Value of Purchase
  Delivery Timeline
• Inquiries:
  Respond to Inquiries to ServiceNow tickets
  N/A
  48 Hours (16 business hours)
• Exempt Purchases:
  Issue purchase order for exempt (NIGP exempt list) goods or services where state purchasing rules do not apply
  Any
  7 business days
• Statewide Contracts:
  Issue purchase order for Statewide/contracts with fully approved requisition.
  Any
  8 business days
• BOR or University Contracts:
  Issue purchase order for BOR/University contracts with fully approved requisition.
  Any
  8 business days
• Open Market:
  Issue open market purchase order with receipt of E-Verify, Supplier Authorization and Certificate of Insurance documents, as applicable. Three quotes will be required from the department for purchases between $10,000 and $24,999. Procurement can assist with the quotes in which case the delivery time may be longer.
  $2,500 - $24,999.99
  8 business days